Shipping, Cancellation and Refund Policy
CANCELLATION PRIOR TO SHIPMENT
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Goods are eligible for a return if the following are applied:
- Incorrect: The item is not the item you ordered. Items given are different from what is indicated on the order summary, or there are missing items inside the packaging.
- Damaged: The items are found to be damaged upon receipt.
Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
Your full refund will be issued once we have received and examined the returned goods at our location. The method of refund will be processed depending on your original payment method:
- Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
- Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for any associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If your order has not been picked up by our shipping partner, we will still be able to change the shipping address.
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Once goods leave our location and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.